Do You Offer A Service?

MHelpdesk Review - Is It Worth It?

2010-10-19T07:12:00.000-07:00

If you are reading this, you've probably heard all the buzz about MHelpdesk. More importantly, you want to know if its worth your hard-earned money.

To evaluate whether or not a monthly service like MHelpdesk is worth it, you must ask yourself "Am I in a position to manage a system like MHelpdesk on my own?".

MHelpdesk is web-based software that helps service professionals monitor, track, and manage their work-day. Instead of paying a flat price to own it, you pay a monthly fee to use it. At first glance, a monthly fee might seem hardly worth it. But here is a real-life case study that will explain why it sometimes makes sense to pay a small monthly fee to manage your service management software.

The subject of this case study is StartAGroupBuy, whose work revolves mainly around incident management. Customers contact them to report an incident, the incident gets logged, incidents are dispatched to a tech, techs resolve the incident. Pretty straight forward right? Well, not really. In a nutshell, they were having a hard time keeping everyone on the same page.

MHelpdesk allows them to quickly log incidents, and dispatch them to techs. Each tech has a login that allows them to view their outstanding incidents. When a tech resolves an incident or needs more help, they can alert managers right from the software. This provides the company with immediate feedback about their work. A side-effect is that communication has also been improved within the team. It also offers a degree of accountability that they never had in the past.

Those are the obvious advantages. But something less obvious is the fact they don't need to manage their system. StartAGroupBuy techs dedicate their time to resolving issues for their customers. They don't spend time keeping their issue tracking system running smoothly. They login in the morning, and can begin working immediately. They don't worry about backing up their data, or keeping the system up and running 24/7. MHepdesk does it all for them. Typically, a company will pay a full-time salaried employee to manage a system like this. MHelpdesk offers all the benefits of full-time administration at a fraction of the cost.

For some, dedicating resources to manage it and having the knowledge to keep it up and running is feasible. For others, handing the responsibility off to someone more knowledgeable is more practical.

So you must ask yourself if a small monthly fee is worth the convenience of simplicity. Ask yourself, "Am I in a position to manage a system like MHelpdesk on my own?"

To see the benefits first-hand, click here to sign-up for their free trial.

Practical Marketing Tips - Carpet Cleaning Business

2008-11-28T09:17:00.000-08:00

FACT #1: Carpets are like giant health filters, trapping bacteria, dust, dirt, allergens, mites, and their waste.

Government sponsored studies have even shown that people are more prone to getting sick in buildings without carpeting. However, like any other filter, carpeting becomes saturated and ineffective over time, which creates a need for professional carpet cleaning. Simply vacuuming every day does not kill bacteria embedded in carpets.

The EPA even found that professional carpet cleaning actually gets carpets 1,500 percent cleaner than vacuuming daily. The steaming hot water used by professionals kills germs and bacteria that vacuums leave behind.

As of this writing, the EPA even has a recommended schedule for professional carpet cleaning, which averages every 6 months.

So the question is...How many of you are re-selling your services to existing customers every 6 months?

FACT #2: Marketing to existing customers is the cheapest and most effective marketing. Existing customers already trust you and it does not cost a dime to acquire them. Re-selling to them is the easiest way to increase sales and increase profit margins.

Here are some tips that will help you take advantage of these two facts.

1. Educate your customers with FACT #1. Use the information in FACT #1 in your circulars, ads, website, flyers, etc. Customers are more receptive if you are teaching them versus selling them. The sale will come naturally once you build rapport.

2. Your marketing efforts should be split equally between acquiring new customers and marketing to existing customers. The biggest mistake you can make is leaving money on the table with existing customers. Too often, business owners simply get lost when focusing all their efforts on acquiring new customers.

3. Keep track of your customers with a database. Jotting down notes on a piece of paper just does not work anymore. To re-sell to existing customers, you must know everything about your customers with laser-like precision. A database can remind you when to re-sell and what to re-sell.

4. Take advantage of technology. Technology and software allows us to work faster and smarter. It does not matter if you are using simple Excel or carpet cleaning software like MHelpdesk...JUST START USING IT.

5. Discipline, Discipline ,Discipline. Like anything else, discipline is the key to success. By consistently using the techniques mentioned above, you'll find that growing your business can be realized.

Thanks for reading!

5 Ways To Beat Your Competition Using Service Tracking Software

2008-03-15T08:32:00.000-07:00

In my early twenties, I started a company that put two major competitors out of business in our first 12 months of operation. At the same time we had become more successful than those that had been in the business for over ten years. Where most in our industry failed in the first two years, we just celebrated our 5th successful year. We now hold the #1 position on both Google and Yahoo page rankings, and the future looks bright.

How did I do it? In a few words, I embraced technology. Where most of our competition relied on outdated business processes, we took advantage of "Web-based" software that simplified our day-to-day operations. Simply stated, I was much more efficient than my competitors.

After realizing how easy it was, I recently launched a new company called MHelpdesk to help business owners like you do what I did. What you probably don't realize is that "Web-based" business solutions are inexpensive and easy-to-use. It typically takes 15 minutes to setup, and you already have everything you need to get started. Specifically, MHelpdesk is a service tracking software package that can help you beat the competition in 5 practical ways:

Know your customer better than your competition – You should know everything about your customer, and I'm not talking about contact info. I’m talking about the intimate details that help you serve them better and keep them buying from you. You keep going back to your doctor because he knows your body better than anyone else. Service tracking software will make your customers feel the same way about you and the services you provide to them.
Keep track of your work better than your competition – Sounds simple right? But how many times do we let things slip through the cracks when things get too busy. Tasks are left incomplete, customers are left hanging, and you constantly wonder if you forgot anything. This is a big danger, and all it takes is one bad experience to lose your business to the competition. Service tracking software can simplify, organize and prioritize your work-day.
Sell more services than your competition -Knowing how to increase your profit is not as hard as it sounds. All you need to do is sell more services right? Service tracking software will help you pin-point customers that are ready to buy with laser-like accuracy. It surprises me that more people don't take advantage of this.
Save time & Be Faster than your competition – This means saving time off simple administrative tasks to complex troubleshooting. If it takes you 2 minutes to pull up a customer's record, it should only take a few seconds. If it takes you 45 minutes to diagnose a problem, it should take you 5 minutes. Service tracking software makes information available at your finger tips.
Look more professional than your competition– Sounds obvious right? It surprises me that so many businesses still operate without a website. And even those that do have a website offer nothing more than an online brochure. If you offer a service, you need a "customer service" website that engages every customer. Customers demand to be able to request your services and communicate with you online. MHelpdesk makes it very easy to get your company online.

The total cost of MHelpdesk is less than a monthly cell-phone plan, and the benefits are priceless. If you are interested in learning about how MHelpdesk works, I'd like to offer you a free demonstration. We will personally walk you through how to get started. There is no obligation to buy, and no long-term contract.

Please contact us toll-free at 1-888-792-5552 to request a free demo. You can also contact us by email at sales@mhelpdesk.com. We look forward to hearing from those that are serious about beating the competition.

Click Here To Get Started

About the author:
Vincent Ray
Service Tracking Software
Cleaning Business Software
web: http://www.mhelpdesk.com/

5 Ways To Beat Your Competition In The Carpet Cleaning Business

2008-03-14T08:52:00.001-07:00

Know your customer better than your competition – You should know everything about your customer, and I'm not talking about contact info. I’m talking about the intimate details that help you serve them better and keep them buying from you. You keep going back to your doctor because he knows your body better than anyone else. Service tracking software will make your customers feel the same way about you and the services you provide to them.
Keep track of your work better than your competition – Sounds simple right? But how many times do we let things slip through the cracks when things get too busy. Tasks are left incomplete, customers are left hanging, and you constantly wonder if you forgot anything. This is a big danger, and all it takes is one bad experience to lose your business to the competition. Service tracking software can simplify, organize and prioritize your work-day.
Sell more services than your competition -Knowing how to increase your profit is not as hard as it sounds. All you need to do is sell more services right? Service tracking software will help you pin-point customers that are ready to buy with laser-like accuracy. It surprises me that more people don't take advantage of this.
Save time & Be Faster than your competition – This means saving time off simple administrative tasks to complex troubleshooting. If it takes you 2 minutes to pull up a customer's record, it should only take a few seconds. If it takes you 45 minutes to diagnose a problem, it should take you 5 minutes. Service tracking software makes information available at your finger tips.
Look more professional than your competition– Sounds obvious right? It surprises me that so many businesses still operate without a website. And even those that do have a website offer nothing more than an online brochure. If you offer a service, you need a "customer service" website that engages every customer. Customers demand to be able to request your services and communicate with you online. MHelpdesk makes it very easy to get your company online.

The total cost of MHelpdesk is less than a monthly cell-phone plan, and the benefits are priceless. If you are interested in learning about how MHelpdesk works, I'd like to offer you a free demonstration. We will personally walk you through how to get started. There is no obligation to buy, no long-term contract, and we DO NOT require a credit card.

Please contact us toll-free at 1-888-792-5552 to request a free demo. You can also contact us by email at sales@mhelpdesk.com. We look forward to hearing from those that are serious about beating the competition.

Click Here To Get Started

MHelpdesk

About the author:
Vincent Ray
Service Tracking Software
Cleaning Business Software
web: http://www.mhelpdesk.com