MHelpdesk is web-based software that helps you create a service ticket, schedule it, assign it to a tech, and bill your customer in one elegant solution. It gives service managers complete visibility over their techs, and dispatchers an easy way to assign jobs. Instead of paying a flat price to own it, you pay a monthly fee to use it. At first glance, a monthly fee might seem hardly worth it. But here is a real-life case study that will explain why it sometimes makes sense to pay a small monthly fee for a service like Mhelpdesk.
Here is a real-life case study submitted by ACSCVA:
I wanted to give my testimonial for this great service management software – Mhelpdesk. I have been in the computer technology business since 1986 and have used a ton of different software programs to run the business. I have wasted over $30,000 with the last two major software programs one was an ERP application that was just so buggy and just took too much time learning and keeping the software up and running I dumped it after using it for 1 year. The latest software program was recommended by several other technology companies as it is a PSA software but it just takes so long to do a single service order and then the process to get it to an invoice and then to the accounting application like QuickBooks was just a joke. (Almost a total of 20 clicks on different buttons and screens for each job). I learned about Mhelpdesk about a year ago and tried it out and was really impressed but was missing some things for my business as I have a ton of inventory that I stock. Over the past year I have continued to watch them grow and add new features. Even in the past 60 days I have seen a ton of the requests actually put into the software which I have not seen any other software vendor listen to their customers like this. I have only been fully using this software in my business live for the past week but have saved so much time in the processes and procedures along with impressing every one of my clients when I have them sign my iPhone or iPad for the service order or invoice. I can now run my business while on the road at customers or remotely at my home office and am much more efficient and professional looking doing away with paper! I look forward to the new improvements that Mhelpdesk adds every few weeks that help improve their customers service management! KEEP UP THE GREAT WORK!
Sincerely,
Shawn Scott
President/Technology Consultant
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